At Pustakkosh, we strive to ensure your satisfaction with every rental experience. If you encounter any issues with your rented books, we have established a transparent and fair return policy to address your concerns.
1. Return Eligibility
Quality Concerns: If you receive a book that is damaged, defective, or not as described, you may be eligible for a return.
Change of Mind: While we do not offer returns for change of mind or personal preference, we are committed to addressing any concerns to ensure your satisfaction.
2. Return Procedure
Contact Us: If you believe your rented book is eligible for return, please contact our customer service team at [contact email or phone number] within [number of days] days of receiving the book to initiate the return process.
Provide Details: Please provide details about the issue with the book, including photographs if applicable, to help us understand the nature of the problem.
Return Authorization: Upon review of your request, we will provide you with further instructions and authorization for returning the book, if deemed eligible.
3. Return Conditions
Original Condition: Books must be returned in their original condition, free from any additional damage or markings beyond normal wear and tear.
Return Shipping: You may be responsible for the cost of return shipping unless the return is due to our error or a quality issue with the book.
4. Refund or Replacement
Refund: Depending on the circumstances, you may be eligible for a refund of the rental fee or a replacement book.
Processing Time: Refunds will be processed promptly upon receipt and inspection of the returned book, typically within [number of days] days.
5. Non-Returnable Items
Digital Content: Due to the nature of digital content, rental fees for e-books and digital materials are non-refundable once accessed or downloaded.
6. Contact Us
If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at [contact email or phone number].
7. Updates to Policy
Pustakkosh reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Pustakkosh Book Rental Pvt Ltd. We appreciate your trust in us, and we are committed to providing you with a positive rental experience.
